Personalization Policy | Goober Railroad<\/title>\n <meta name=\"description\" content=\"Personalized product production, approval, and replacement policy for Goober Railroad.\">\n <style>\n:root {\n --bg: #f6f7fb;\n --surface: #ffffff;\n --text: #1f2937;\n --muted: #5b6473;\n --border: #d8deea;\n --primary: #0b6bbf;\n --primary-soft: #e7f4ff;\n --accent: #0e7c7b;\n --shadow: 0 12px 28px rgba(17, 24, 39, 0.08);\n}\n\n* {\n box-sizing: border-box;\n}\n\nbody {\n margin: 0;\n font-family: \"Segoe UI\", Arial, sans-serif;\n color: var(--text);\n background: var(--bg);\n line-height: 1.7;\n}\n\n.wrap {\n max-width: 1080px;\n margin: 0 auto;\n padding: 22px 18px 34px;\n}\n\nheader {\n background: #ffffff;\n border: 1px solid var(--border);\n border-radius: 16px;\n padding: 22px 22px;\n margin-bottom: 18px;\n box-shadow: 0 1px 0 rgba(0,0,0,0.02);\n}\n\nmain {\n background: #ffffff;\n border: 1px solid var(--border);\n border-radius: 16px;\n padding: 24px 22px;\n}\n\nh1, h2, h3 {\n line-height: 1.25;\n}\n\nh1 {\n margin-top: 0;\n font-size: 2rem;\n}\n\nh2 {\n margin-top: 22px;\n border-bottom: 1px solid var(--border);\n padding-bottom: 8px;\n}\n\na {\n color: var(--primary);\n text-decoration: none;\n}\n\na:hover { text-decoration: underline; }\n\n.meta {\n color: var(--muted);\n font-size: 0.95rem;\n}\n\n.notice {\n background: var(--primary-soft);\n border: 1px solid #c9d6ff;\n border-radius: 10px;\n padding: 14px 16px;\n}\n\nnav ul {\n margin: 10px 0 0;\n padding-left: 18px;\n columns: 2;\n}\n\n@media (max-width: 760px) {\n nav ul {\n columns: 1;\n }\n}\n\ntable {\n border-collapse: collapse;\n width: 100%;\n margin: 14px 0;\n}\n\nth, td {\n border: 1px solid var(--border);\n padding: 10px;\n vertical-align: top;\n}\n\nth {\n background: #f3f8ff;\n text-align: left;\n}\n\nfooter {\n margin-top: 18px;\n color: var(--muted);\n font-size: 0.9rem;\n}\n\n.card {\n border: 1px solid var(--border);\n background: #fff;\n border-radius: 14px;\n padding: 14px 14px;\n}\n\n.grid-2 {\n display: grid;\n grid-template-columns: 1fr 1fr;\n gap: 14px;\n}\n\n.grid-3 {\n display: grid;\n grid-template-columns: repeat(3, 1fr);\n gap: 14px;\n}\n\n@media (max-width: 880px) {\n .grid-2, .grid-3 { grid-template-columns: 1fr; }\n}\n\ndetails {\n border: 1px solid var(--border);\n border-radius: 12px;\n padding: 10px 12px;\n background: #fff;\n}\n\ndetails + details { margin-top: 10px; }\n\nsummary {\n cursor: pointer;\n font-weight: 700;\n}\n\n.pill {\n display: inline-block;\n border: 1px solid var(--border);\n border-radius: 999px;\n padding: 6px 10px;\n font-size: 0.9rem;\n color: var(--muted);\n background: #fbfdff;\n}\n\n.contact-list code { white-space: nowrap; }\n <\/style>\n<\/head>\n<body>\n <div class=\"wrap\">\n <header>\n <h1>Personalization Policy<\/h1>\n <p class=\"meta\"><strong>Effective date:<\/strong> March 25, 2026 | <a href=\"index.html\">Back to Policy Center<\/a><\/p>\n <p>This policy applies to custom and personalized products, including personalized bunnies, blankets, soothers, and other made-to-order gift items.<\/p>\n <\/header>\n <main>\n <h2>1. Customer Input Responsibility<\/h2>\n <p>Customers must verify all personalization details before checkout, including spelling, capitalization, punctuation, spacing, date format, and special characters. We produce items based on customer-submitted text unless we detect a technical formatting issue.<\/p>\n\n <h2>2. Character and Formatting Limits<\/h2>\n <ul>\n <li>Character limits may apply based on product size and embroidery\/print area.<\/li>\n <li>Unsupported symbols may be replaced or removed to ensure production quality.<\/li>\n <li>Text alignment and size may vary by product design template.<\/li>\n <\/ul>\n\n <h2>3. Production Timeline<\/h2>\n <p>Personalized orders usually require additional processing compared to standard products. Typical production window is 3-7 business days before shipping, excluding holidays and peak season surges.<\/p>\n\n <h2>4. Order Changes and Cancellations<\/h2>\n <p>Personalized orders may only be modified or canceled before production starts. Once production begins, cancellation is generally not possible due to custom manufacturing workflow.<\/p>\n\n <h2>5. Return and Refund Eligibility<\/h2>\n <p>Because personalized products are custom-made, they are typically non-returnable unless:<\/p>\n <ul>\n <li>The item arrives damaged in transit.<\/li>\n <li>The item is materially defective.<\/li>\n <li>We made a verified personalization error not matching your submitted instructions.<\/li>\n <\/ul>\n\n <h2>6. Quality Expectations<\/h2>\n <p>Minor visual differences in thread color, placement tolerance, or fabric behavior can occur due to manufacturing conditions. These are not considered defects if within normal production standards.<\/p>\n\n <h2>7. Replacement Process<\/h2>\n <p>If there is a verified production error, contact support within 7 days of delivery with photos of the product and packaging. We may provide a replacement or refund based on stock and issue type.<\/p>\n\n <h2>8. Personal Content Restrictions<\/h2>\n <p>We reserve the right to reject customization requests containing abusive, infringing, illegal, or inappropriate content.<\/p>\n\n <h2>9. Production Quality & Output Variations<\/h2>\n <p>\n Personalized products are custom-made. As a result, slight variations may occur compared to previews due to fabric texture,\n embroidery\/printing behavior, and production tolerances. These variations do not generally represent defects.\n <\/p>\n <ul>\n <li>Placement may vary slightly based on product size and design templates.<\/li>\n <li>Thread\/ink color can differ slightly from screen display.<\/li>\n <li>Long text may be adjusted for fit and legibility where production requires.<\/li>\n <\/ul>\n\n <h2>10. Frequently Asked Questions<\/h2>\n <details>\n <summary>Do I get to approve the final text layout?<\/summary>\n <p>We produce according to the text and options you submit at checkout. If you are unsure, review your order details before confirming.<\/p>\n <\/details>\n <details>\n <summary>Can I change my personalization after ordering?<\/summary>\n <p>Changes are typically only possible before production starts. Contact us as soon as possible with your order number.<\/p>\n <\/details>\n <details>\n <summary>What if there is a typo in my personalization text?<\/summary>\n <p>If the typo is from customer-provided text, we may not be able to correct or refund the item unless there is a verified production error.<\/p>\n <\/details>\n <details>\n <summary>Are personalized items always non-returnable?<\/summary>\n <p>Personalized products are generally non-returnable because they are custom-made. Returns may still be available in cases of damage, material defects, or verified personalization errors.<\/p>\n <\/details>\n\n <h2>11. Contact<\/h2>\n <ul>\n <li>Email: <code>personalization@gooberrailroad.com<\/code><\/li>\n <li>Support: <code>support@gooberrailroad.com<\/code><\/li>\n <li>Address: <code>Goober Railroad, 405 Market St, Suite 1200, San Francisco, CA 94105, United States<\/code><\/li>\n <\/ul>\n <\/main>\n <footer>\n <p>Related documents: <a href=\"returns-refunds-policy.html\">Returns & Refunds Policy<\/a> and <a href=\"shipping-policy.html\">Shipping Policy<\/a>.<\/p>\n <\/footer>\n <\/div>\n<\/body>\n<\/html>\n\n","protected":false},"excerpt":{"rendered":"<p>Personalization Policy | Goober Railroad Personalizatio […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6274","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/protexra.com\/index.php\/wp-json\/wp\/v2\/pages\/6274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/protexra.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/protexra.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/protexra.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/protexra.com\/index.php\/wp-json\/wp\/v2\/comments?post=6274"}],"version-history":[{"count":2,"href":"https:\/\/protexra.com\/index.php\/wp-json\/wp\/v2\/pages\/6274\/revisions"}],"predecessor-version":[{"id":6276,"href":"https:\/\/protexra.com\/index.php\/wp-json\/wp\/v2\/pages\/6274\/revisions\/6276"}],"wp:attachment":[{"href":"https:\/\/protexra.com\/index.php\/wp-json\/wp\/v2\/media?parent=6274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

{"id":6274,"date":"2026-03-25T22:32:52","date_gmt":"2026-03-25T14:32:52","guid":{"rendered":"https:\/\/gooberrailroad.com\/?page_id=6274"},"modified":"2026-03-25T23:21:20","modified_gmt":"2026-03-25T15:21:20","slug":"personalization-policy-html","status":"publish","type":"page","link":"https:\/\/protexra.com\/index.php\/personalization-policy-html\/","title":{"rendered":"Personalization Policy"},"content":{"rendered":"\n\n\n\n \n \n Personalization Policy | Goober Railroad<\/title>\n <meta name=\"description\" content=\"Personalized product production, approval, and replacement policy for Goober Railroad.\">\n <style>\n:root {\n --bg: #f6f7fb;\n --surface: #ffffff;\n --text: #1f2937;\n --muted: #5b6473;\n --border: #d8deea;\n --primary: #0b6bbf;\n --primary-soft: #e7f4ff;\n --accent: #0e7c7b;\n --shadow: 0 12px 28px rgba(17, 24, 39, 0.08);\n}\n\n* {\n box-sizing: border-box;\n}\n\nbody {\n margin: 0;\n font-family: \"Segoe UI\", Arial, sans-serif;\n color: var(--text);\n background: var(--bg);\n line-height: 1.7;\n}\n\n.wrap {\n max-width: 1080px;\n margin: 0 auto;\n padding: 22px 18px 34px;\n}\n\nheader {\n background: #ffffff;\n border: 1px solid var(--border);\n border-radius: 16px;\n padding: 22px 22px;\n margin-bottom: 18px;\n box-shadow: 0 1px 0 rgba(0,0,0,0.02);\n}\n\nmain {\n background: #ffffff;\n border: 1px solid var(--border);\n border-radius: 16px;\n padding: 24px 22px;\n}\n\nh1, h2, h3 {\n line-height: 1.25;\n}\n\nh1 {\n margin-top: 0;\n font-size: 2rem;\n}\n\nh2 {\n margin-top: 22px;\n border-bottom: 1px solid var(--border);\n padding-bottom: 8px;\n}\n\na {\n color: var(--primary);\n text-decoration: none;\n}\n\na:hover { text-decoration: underline; }\n\n.meta {\n color: var(--muted);\n font-size: 0.95rem;\n}\n\n.notice {\n background: var(--primary-soft);\n border: 1px solid #c9d6ff;\n border-radius: 10px;\n padding: 14px 16px;\n}\n\nnav ul {\n margin: 10px 0 0;\n padding-left: 18px;\n columns: 2;\n}\n\n@media (max-width: 760px) {\n nav ul {\n columns: 1;\n }\n}\n\ntable {\n border-collapse: collapse;\n width: 100%;\n margin: 14px 0;\n}\n\nth, td {\n border: 1px solid var(--border);\n padding: 10px;\n vertical-align: top;\n}\n\nth {\n background: #f3f8ff;\n text-align: left;\n}\n\nfooter {\n margin-top: 18px;\n color: var(--muted);\n font-size: 0.9rem;\n}\n\n.card {\n border: 1px solid var(--border);\n background: #fff;\n border-radius: 14px;\n padding: 14px 14px;\n}\n\n.grid-2 {\n display: grid;\n grid-template-columns: 1fr 1fr;\n gap: 14px;\n}\n\n.grid-3 {\n display: grid;\n grid-template-columns: repeat(3, 1fr);\n gap: 14px;\n}\n\n@media (max-width: 880px) {\n .grid-2, .grid-3 { grid-template-columns: 1fr; }\n}\n\ndetails {\n border: 1px solid var(--border);\n border-radius: 12px;\n padding: 10px 12px;\n background: #fff;\n}\n\ndetails + details { margin-top: 10px; }\n\nsummary {\n cursor: pointer;\n font-weight: 700;\n}\n\n.pill {\n display: inline-block;\n border: 1px solid var(--border);\n border-radius: 999px;\n padding: 6px 10px;\n font-size: 0.9rem;\n color: var(--muted);\n background: #fbfdff;\n}\n\n.contact-list code { white-space: nowrap; }\n <\/style>\n<\/head>\n<body>\n <div class=\"wrap\">\n <header>\n <h1>Personalization Policy<\/h1>\n <p class=\"meta\"><strong>Effective date:<\/strong> March 25, 2026 | <a href=\"index.html\">Back to Policy Center<\/a><\/p>\n <p>This policy applies to custom and personalized products, including personalized bunnies, blankets, soothers, and other made-to-order gift items.<\/p>\n <\/header>\n <main>\n <h2>1. Customer Input Responsibility<\/h2>\n <p>Customers must verify all personalization details before checkout, including spelling, capitalization, punctuation, spacing, date format, and special characters. We produce items based on customer-submitted text unless we detect a technical formatting issue.<\/p>\n\n <h2>2. Character and Formatting Limits<\/h2>\n <ul>\n <li>Character limits may apply based on product size and embroidery\/print area.<\/li>\n <li>Unsupported symbols may be replaced or removed to ensure production quality.<\/li>\n <li>Text alignment and size may vary by product design template.<\/li>\n <\/ul>\n\n <h2>3. Production Timeline<\/h2>\n <p>Personalized orders usually require additional processing compared to standard products. Typical production window is 3-7 business days before shipping, excluding holidays and peak season surges.<\/p>\n\n <h2>4. Order Changes and Cancellations<\/h2>\n <p>Personalized orders may only be modified or canceled before production starts. Once production begins, cancellation is generally not possible due to custom manufacturing workflow.<\/p>\n\n <h2>5. Return and Refund Eligibility<\/h2>\n <p>Because personalized products are custom-made, they are typically non-returnable unless:<\/p>\n <ul>\n <li>The item arrives damaged in transit.<\/li>\n <li>The item is materially defective.<\/li>\n <li>We made a verified personalization error not matching your submitted instructions.<\/li>\n <\/ul>\n\n <h2>6. Quality Expectations<\/h2>\n <p>Minor visual differences in thread color, placement tolerance, or fabric behavior can occur due to manufacturing conditions. These are not considered defects if within normal production standards.<\/p>\n\n <h2>7. Replacement Process<\/h2>\n <p>If there is a verified production error, contact support within 7 days of delivery with photos of the product and packaging. We may provide a replacement or refund based on stock and issue type.<\/p>\n\n <h2>8. Personal Content Restrictions<\/h2>\n <p>We reserve the right to reject customization requests containing abusive, infringing, illegal, or inappropriate content.<\/p>\n\n <h2>9. Production Quality & Output Variations<\/h2>\n <p>\n Personalized products are custom-made. As a result, slight variations may occur compared to previews due to fabric texture,\n embroidery\/printing behavior, and production tolerances. These variations do not generally represent defects.\n <\/p>\n <ul>\n <li>Placement may vary slightly based on product size and design templates.<\/li>\n <li>Thread\/ink color can differ slightly from screen display.<\/li>\n <li>Long text may be adjusted for fit and legibility where production requires.<\/li>\n <\/ul>\n\n <h2>10. Frequently Asked Questions<\/h2>\n <details>\n <summary>Do I get to approve the final text layout?<\/summary>\n <p>We produce according to the text and options you submit at checkout. If you are unsure, review your order details before confirming.<\/p>\n <\/details>\n <details>\n <summary>Can I change my personalization after ordering?<\/summary>\n <p>Changes are typically only possible before production starts. Contact us as soon as possible with your order number.<\/p>\n <\/details>\n <details>\n <summary>What if there is a typo in my personalization text?<\/summary>\n <p>If the typo is from customer-provided text, we may not be able to correct or refund the item unless there is a verified production error.<\/p>\n <\/details>\n <details>\n <summary>Are personalized items always non-returnable?<\/summary>\n <p>Personalized products are generally non-returnable because they are custom-made. Returns may still be available in cases of damage, material defects, or verified personalization errors.<\/p>\n <\/details>\n\n <h2>11. Contact<\/h2>\n <ul>\n <li>Email: <code>personalization@gooberrailroad.com<\/code><\/li>\n <li>Support: <code>support@gooberrailroad.com<\/code><\/li>\n <li>Address: <code>Goober Railroad, 405 Market St, Suite 1200, San Francisco, CA 94105, United States<\/code><\/li>\n <\/ul>\n <\/main>\n <footer>\n <p>Related documents: <a href=\"returns-refunds-policy.html\">Returns & Refunds Policy<\/a> and <a href=\"shipping-policy.html\">Shipping Policy<\/a>.<\/p>\n <\/footer>\n <\/div>\n<\/body>\n<\/html>\n\n","protected":false},"excerpt":{"rendered":"<p>Personalization Policy | Goober Railroad Personalizatio […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6274","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/protexra.com\/index.php\/wp-json\/wp\/v2\/pages\/6274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/protexra.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/protexra.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/protexra.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/protexra.com\/index.php\/wp-json\/wp\/v2\/comments?post=6274"}],"version-history":[{"count":2,"href":"https:\/\/protexra.com\/index.php\/wp-json\/wp\/v2\/pages\/6274\/revisions"}],"predecessor-version":[{"id":6276,"href":"https:\/\/protexra.com\/index.php\/wp-json\/wp\/v2\/pages\/6274\/revisions\/6276"}],"wp:attachment":[{"href":"https:\/\/protexra.com\/index.php\/wp-json\/wp\/v2\/media?parent=6274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}