Contact Us
If you have questions about orders, shipping, returns, personalization, or product care, contact us and we will help you with the next steps.
Contact Channels
General Support
Email: support@gooberrailroad.com
Hours: Mon-Fri 9:00-18:00 PT (Pacific Time)
Returns Support
Email: returns@gooberrailroad.com
Returns & Refunds: read policy
Shipping Help
Email: shipping@gooberrailroad.com
Shipping Policy: read policy
Personalization
Email: personalization@gooberrailroad.com
Personalization Policy: read policy
Our Address (United States)
Goober Railroad
405 Market St, Suite 1200
San Francisco, CA 94105
United States
Before You Contact Us
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Frequently Asked Questions
How quickly will you respond?
We aim to respond within 1 business day for most requests. Damaged/defective cases may require additional verification time.
What if I don’t have my order number?
If you purchased as a guest or do not have your order email, contact us with the email address used at checkout and the product name. We will help locate the order.
Where can I find return instructions?
Return steps and eligibility details are in our Returns & Refunds Policy.
Where can I find shipping estimates?
Delivery estimates and shipping methods are explained in our Shipping Policy.