1. Processing Time

• Standard in-stock orders: typically processed within 1-3 business days.
• Personalized orders: typically processed within 3-7 business days.
• Peak-season processing may require additional handling time.

Business days exclude weekends and public holidays unless otherwise stated.

2. Shipping Methods and Estimated Delivery

Delivery estimates are not guaranteed and may vary due to weather, customs, carrier disruptions, or address verification delays.

3. Shipping Rates

Shipping costs are calculated at checkout based on destination, package weight/size, selected service level, and active promotions. Free shipping thresholds (if offered) apply only to qualifying items and destinations.

4. Order Tracking

Once shipped, orders receive a shipment confirmation email with tracking details (when available). Tracking updates depend on carrier scan frequency.

5. Address Accuracy and Delivery Responsibility

• Customers are responsible for entering complete and accurate shipping information.
• Orders returned due to incorrect address may be subject to reshipping fees.
• Address changes after order placement cannot always be guaranteed.

6. International Shipping

For cross-border deliveries, customs duties, VAT/GST, brokerage fees, and import taxes may apply and are typically the recipient’s responsibility unless explicitly prepaid at checkout.

Customs clearance delays are outside our direct control.

7. Split Shipments

Orders containing multiple products may ship in separate packages depending on warehouse stock and shipping constraints. You may receive multiple tracking numbers for one order.

8. Delayed, Lost, or Stolen Packages

• If a package is delayed beyond the estimate, contact support with your order number and tracking.
• If tracking shows delivered but package is missing, check safe drop locations and with household or building management first.
• Carrier investigations may be required before replacement or compensation is approved.

9. Undeliverable or Refused Shipments

If a shipment is refused or returned as undeliverable, we may issue a partial refund minus original shipping charges, return shipping fees, and handling costs, unless caused by our error.

10. Holiday and Peak-Season Notice

Order volume surges during holidays can impact processing and transit times. Place gift orders early and allow additional buffer for personalized products.

11. Packaging and Handling

We pack products to protect them during transit. Depending on the item type and destination, packaging may include protective materials and padded envelopes or boxes.

• Tracking is provided when shipments are handed to the carrier.
• Some large or personalized items may ship separately.
• Gift-ready packaging may be included where available.

12. Address Corrections

Please double-check your shipping address before placing the order. If you request an address change after the order is submitted, we will do our best to update it, but carrier timing may limit our ability to modify delivery information.

13. Frequently Asked Questions

14. Contact for Shipping Issues

• Email: shipping@gooberrailroad.com
• Support: support@gooberrailroad.com
• Address: Goober Railroad, 405 Market St, Suite 1200, San Francisco, CA 94105, United States